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USPS Customer Survey

Would you love to leave feedback for the United States Postal Service? There is a way to do this online at the web link provided below. When you first access the website, you will choose English, or Spanish.USPS

The survey site is hosted by Maritz Research. They will gather the info given electronically and then provide research results and additional info to the USPS. If you need further assistance during the time you are attempting to take the survey, then you can call 888-878-7402 for Maritz Research customer service.

The answers you give online are completely private and will not be shared with any third parties. Your info is held in strict confidence. To begin the survey option, you will need to enter your user name and password. If you do not have one, please contact your local post office for more information.

Did you know that you can Pay, Print & Ship online?

USPS offers the option to pay online, print your postage and place the info on your packaging before mailing. You can then deliver the ready package to the post office, or call for a pick up. Want to know more?

Do you know what is new?

USPS online is offering some new options for their customers. This includes the following additions:

  • Click N Ship – online shipping tool
  • Postal Store – online shopping
  • Personalized Stamped Envelopes – designed envelopes for you to use
  • Premium Forwarding Service – have your mail forwarded
  • Multilingual Tools – Spanish, English, Simplified Chinese

Looking to find a Price of Shipping?

One of the greatest tools the USPS online has to offer is the ability to figure shipping costs online. When using this tool, you will save time at the post office. You can look at a variety of options online for your package. The online web tool asks for information and provides you with options.

Do you need a zip code?

Do you have an address, but no zip code to mail your package? Then, online zip code search is available through the quick tools option at the USPS site. You will be able to find the information you need and eliminate the frustrations of searching.

Give Details of your USPS Experience

When you receive your user name and password for the USPS, and then visit their customer survey site at www.postalexperience.com. They look forward to hearing about your ideas and opinions. The only way they can gain ideas for improvement is to hear what you have to say!


  1. I’m looking forward to doing this survey….

  2. I live in Rio dell ca and our post office staff are the nicest most helpful people. I actually enjoy going to our post office.thank you Rio Dell.

  3. My comment is in the form of a comolaint. The postman no longer picks up the mail from my home unless he is delivering mail. The local post office stated this is now normal procedure. I don’t have much mail coming in but I do have to periodically mail out bills. What purpose does that red flag on the mailbox now serve if I have to wait days until something is delivered? My employment hours do not allow me to go out of my way to the nearest post office just to drop off mail. I guess pick up service has also become a thing of the past.

  4. Very positive experience when visiting the Post Office to buy stamps. Postal Clerk, Robert Lawson, was very
    patient and professional while i was deciding which stamps I wanted to buy. Thanks to all the workers at the
    Hattiesburg Post Office for their services.

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