✔ Applied Surveys Customer Survey, Feedback & Satisfaction Help Center
Macy’s Comments & Suggestions
Macy’s offers a webpage to add your comments and suggestions. You can even ask questions if needed at the survey link provided.
When you first visit the site, you will see the need to include the following with your comment or question:
- Name
- Email Address
- Mailing Address
- Phone
- And Comments/Questions
Once you add your information, you will need to click the submit button. This information will be sent to the individual in charge of this section of the website.
You may want to include info about some of the following when adding your comment:
- How you liked your service
- Location you shopped at
- Suggestions for improvements
- Products you purchased
- Any concerns you may have
- Problems you had during your visit
- Employees which were helpful to you
Although, this site is not a survey – it is very helpful in allowing you to express your opinions or concerns directly to the company. You can add info to the site honestly and provide them with your contact info.
Letting Others Know about Macy’s Comments/Questions
Take some time to spread the word about Macy’s comments and question section. You can let your family and friends know about this help as well as let them know about Applied Surveys.
One of the quickest ways to let companies know how they are doing is to tell them. You can tell them through sites like this, or by taking surveys for the places you shop and eat at!
Please bookmark Applied Survey and hear about the latest survey options available on the internet. We would also love to hear your comments and suggestions here, too! Thanks for being a part of our service and have a wonderful holiday weekend!
Be sure to visit the survey site at www.macys.com/tellus today!
My wife and I went the other day to Macys located in Cityplace, West Palm Beach. We wanted to buy some clothes for our kids. The seller, a nice young girl, called Keysi was realy very helful when we choosed all the garments. She treated us with respect, she was very friendly and gave a quality service to us. We were so happy that we think to return soon. Thank you Macys.
I had an outstanding service. The salesperson was SAM G (10753530) at #764 Jensen Beach store.
Sam was, pleasant, kind, helpful, and knowledgeable, she also convinced me to sign up with Amex card.
She definitely deserves a recognition for her performance.
Sales associate Max at your Boynton Beach location
Was very friendly. Courteous, helpful which made my
Return and purchase a very wonderful experience
I was at the Macy’s @Westfarms mall store #004 on 4/29/18. I was assisted by Maria M. Employee 10729435. She was absolutely wonderful! She walked the dress department with me, helped me select a number of dresses to try on, checked on me several times in the dressing room, and she found accessories to wear with them. She is such an asset to your store and a think she should be acknowledged for going the extra mile.
I would like to compliment two outstandingMacy’s employees
1. “Devon” at the the Galleria Mall security area. With a smile and hello, he was quick to open the doors for those coming in, and also those leaving the store. My husband and I were very impressed!
2. “Sharon” in the mens Ralph Lauren dept, at the Macys L Street sacramento location. Sharon is always so happy to see us, always greets us with a smile, and is always friendly, and helpful.. She is very professional and
we feel blessed to have her assist us, and when she’s not in the store, we are so disappointed!
Her service is more than outstanding and she has a golden heart !
She is Melissa Moore from Store #388 Tanasbourne
Her ID # 10319850
I bought a MK golden bag found a default from Washington square store, really liked the bag so when the sales lady told me there is another one availabile at store of Tanasbourne, I drove there immediately but the bag was just picked up by another customer at the same time I arrived .
The real point is :
Melissa is from the shoes apartment , she saw the sales of MK bags was on a break , so she was helping the customers , then she helped me to contact the other Macy’s stores and tried many stores until she successfully ordered the right bag , ask them to check/make sure no default and ship to me .
I really appreciate her help and she really really did a great job! I wish the manager there can recognize her golden character. She is professional, accurate, patient, etc. Wish her the best and she deserves the best!
Store #763: Zahra did an amazing job in helping us find a great perfume. She was wonderful! She was so patient and helpful! I hope to come back soon to Macys in Boynton, and I hope she will be the one to help me again!
Scott Dekoning
Store # 757
ID Number 10514539
best Macys Customer Service Rep that every existed at Macys @ Boca Raton Town Center. been going there for purchasing and returns and he is so helpful and makes you feel at ease without nit-picking. V courteous.
Aireka 10 at Macy’s in Century City
10250 Santa Monica Blvd
LA, CA 90067
310-556-1611
Helped my wife buy lipstick.
She was kind & helpful in assisting in our purchase.
Excellent service, treated with curtesy, and the salesman walked us through our purchase perfectly. Thank you, Bijan Payghambari.
I went to Macy’s in montebello and Maria in women’s shoes was very nice, courteous, and not to mention very helpful
I have always enjoyed shopping at Macy’s. I shop their frequently and I have been to several in the Los Angeles area. I always found the sales clerks to be extremely helpful, courteous and polite. Last December I used the on line service due to covid.
I ordered a queen comforter which was on sale at 50% off. I paid for the balance with a $50 gift card and my visa credit card. The comforter I received was a twin.
1. I called customer service, got a rep in the Philippines, listened to her rooster crowing in the background but got no help in how to return the twin and exchange it for a queen. She did not understand my problem (language barrier)
2. I called back to get another rep, told her my problem and she hung up on me.
3. I called a third time, spoke to a man who said he was a supervisor and would handle my problem. He stated he needed to cancel my original order, credit me for the twin and would write a new order for the queen. However, because I used a gift card I would have to wait a week for it to be reissued to me. I stated I could not wait that long because the comforter was a christmas gift, I did not want to pay $50 dollars and have a gift card to use later. He said he would take care of the problem for me and would call be the following day, when the order was resolved. I never received a call back the following day.
4. I again called customer service told the rep my problem and asked how I could speak to the supervisor I spoke to the day before. I was informed there was no way to find out who that person was. So I started over regarding needing to return the twin, receive a queen and pay for it using my gift card and credit card. She stated the twin had already been returned and would write a new order for the queen. She charged my visa for the comforter and then transferred me to another rep who credited my card with the $50 gift amount. I, again, asked what I was to do with the twin. She said there was no order for a twin only my new order for a queen. I tried explaining how the twin was supposed to be a queen on my original order. She did not understand what I was trying to explain.
5. I received an email stating I could pick up the queen comforter at a Macy’s in Los Angeles, which I did. I finally had my queen comforter but also a twin. The customer rep had no idea what I was supposed to do with the twin because I had no receipt for it and it did not show up in the computer.
6. I waited until I received my visa bill mid Jan. to see what I was charged. I was charged for the twin comforter at a queen price and I was charged for the new queen.
7. I called on line customer service and was told to call Visa and question the charges.
8. I went back to the Macy’s in Los Angeles to return the twin and clear up my visa charge. I was even willing to keep the charges for two queen comforters on my visa, if I could exchange the twin for a queen. The clerk said nothing showed on the computer when the twin was scanned and unless I had a sales receipt, she could do nothing and suggested I call on line customer service. She stated her store did not carry a queen.
9. I went on line, found a Macy’s in another town carrying a queen, drove an hour to that store and took in the twin along with my credit card statement showing I had paid for two queen comforters. Thank God the woman had a brain!! Nothing came up on the computer when the twin was scanned so she asked for my credit card. She pulled up all the transactions. I agreed to exchange the twin for a queen so nothing needed to be credited on my visa card.
10. I started this order the first week of Dec, received my queen comforter Dec. 20, waited for my visa statement on Jan 18 and had the energy to tackle clearing up the two charges for a queen, when I only had one queen and a twin. So by the time everything was corrected, it was Feb 3.
This was the most exhausting experience I have ever had in my entire life. I will never, ever order on line again, EVER. Mayc’s on line customer service really falls short of being able to handle problems. To keep being told I had already returned the twin was a real mind blower. Being lied to about a customer rep being a supervisor and would receive a call back was a real mind blower. Hearing a rooster crowing, while talking to one customer rep was a real mind blower.
But the frosting on the cake was when I received in the mail in Jan. a Macy’s return credit card for $38. When I went to use it at Macy’s Feb 3, the card had a $0, yep, zero amount on it. The sales clerk got the supervisor who spent 20 minutes on the phone and computer trying to figure out why there was $0 on the card while the paperwork stated $38 To resolve the situation, she gave me $38 cash and I used the cash to pay for my purchase.
Hmm, why is Macy’s having trouble increasing sales and staying profitable?? Could it be because of poor upper management. Maybe customer service should not be outsourced. My next purchase will be from Kohl’s
I received outstanding+++ service from a Macy’s employee at your Sacramento Downtown Commons store. I was desperate to find some nice bed linens – and fast! – “Minisha” noticed I was feeling anxious. Even though was was on her break, she offered to help me, showing me all the choices and how each one was different. She was an absolute joy, and allowed me to enjoy this experience instead of feeling frustrated with it. Minisha makes me want to remain a lifetime loyal Macy’s customer!!!